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Terms and Conditions

Agreement Between Our Customer and Fine Furniture Sales Contract

ASSEMBLY AND DELIVERY: Delivery cannot be canceled after phone confirmation, and should be received in the time frame given to the customer, if the customer is not present to receive the goods, a RE-DELIVERY charge will be applicable in order to make the delivery again in other date. Our drivers will place your furniture where you want it one time. We cannot move existing furniture nor dispose of it. Normal set up includes attaching mirror supports, reversing drawer hardware, assembling beds and dining room tables. We are not equipped to dust, hang mirrors on walls, level furniture on carpet, or cut bed slats. If upon placing the furniture in your home, it is found to be too difficult to maneuver a piece of furniture in narrow halls, doorways, or stairwells, then FINE FURNITURE cannot be responsible for any damages to furniture, floors, or walls. Note that if your home is not accessible to our truck, or is above the second floor without access to an elevator it will be your responsibility to provide a means of transportation from the truck to your home. To ensure the safety of our drivers, FINE FURNITURE will determine if they will make deliveries during hazardous weather conditions.

DAMAGED MERCHANDISE: The customer is responsible for inspecting the merchandise upon receipt and must communicate in writing any visible damage before signing the invoice. Damaged items must be packed in their original boxes and return at the time of the delivery with the same delivery truck. If for some reason customer does not report the damage to the truck an inspection fee will apply.

WARRANTY: Merchandise sold by Fine Furniture is not warranted by our store.  All furniture has it’s own warrantees, from the manufacturer or supplier and it is attached to the furniture purchased..  Please refer to the warrantee card for coverage and procedures.  Fine Furniture will assist customer with any warrantee claims that are made with in the first 90 days of purchase, only if Fine Furniture delivered the furniture.  All warrantee claims require photograph of the warrantee problem and a copy of the original invoice.  Warranty is voided if the merchandise is transported to a different location from the final delivery address. Warranty does not cover abuse of the merchandise or normal wear and tear. There are no warranties on PICK UPs, Floor Sample or Closeouts.

CANCELLATION & RETURN: All orders are not refundable and cannot be canceled under any circumstances.  If FINE FURNITURE, has not received the furniture from the manufacturer or supplier, it is at the stores discretion if a customer can have an even exchange option on items originally purchased.  Furniture must be claimed and in the customers possession after 15 days of arrival to the warehouse distribution center.  If furniture is not claimed within the allotted time or arrangements have not been made, storage charges not to exceed 10% of the total purchase on a monthly calculation will apply. Merchandise labeled “As Is,” “Floor Sample,” as well as any “Special Orders” are irrevocable and are not subject to refund, exchange, or cancellation.

LAY-A-WAY: orders must be paid in within six months through equal monthly installments. Failure to make payments as specified above will be viewed as a cancellation. Your deposit will be forfeited and your purchase will be canceled  other fee may apply if your deposit was not sufficient to cover all applicable fees that Fine Furniture incurred by ordering the furniture selected by the customer. 

OTHERS: Customer voluntarily assume all risk of accident when using any product on this order and agree to release of liability and forever discharge Fine Furniture of any and all claims, demands or suits which have arisen or may arise as a result of the use of any product.  In the event FINE FURNITURE takes legal action concerning the terms of this agreement. Whether or not the matter proceeds to judgment, FINE FURNITURE shall be entitled to reasonable attorney’s fees and out of pocket costs incurred.